Dementia makes it difficult for a person to remember things, think clearly, communicate with others and take care of themselves. Good communication skills will help with your ability to handle difficult behaviors and situations with a person with dementia.

  • Treat the person with respect
  • Be aware of your body language; smile and make eye contact at eye level
  • Limit distractions and noise; get the person’s attention
  • Speak clearly and calmly, be patient and understanding
  • Use short, simple sentences; ask one question at a time
  • Allow time for the person to process and respond
  • Avoid arguing or embarrassing the person
  • Break down activities into a series of steps