Businesses are beginning to respond to the impact of dementia on both customers and employees. There are best practices for businesses who interact with dementia customers.

  • Treat all customers and care partners with respect
  • Speak clearly, make eye contact and be patient
  • Listen closely, don’t interrupt or rush them
  • Provide quiet places to sit and relax
  • Environments should be well-lit and uncluttered. Provide easy-to-understand signs for restrooms and other important places
  • Respond to a look of distress or confusion
  • Offer to help them find what they are looking for
  • Offer them two or three options when there are choices – too many choices can be confusing for someone with dementia
  • Offer to help count out money and be sure to provide a receipt. You may help someone through a credit card transaction when it’s appropriate
  • Continue to implement new ways to be responsive to your customer’s needs