Dementia is a general term for a decline in mental ability such as memory loss. This can be severe enough to interfere with daily life. Symptoms of dementia can vary.
Dementia makes it difficult for a person to remember things, think clearly, communicate with others and take care of themselves. Good communication skills will help with your ability to handle difficult behaviors and situations with a person with dementia.
Businesses are beginning to respond to the impact of dementia on both customers and employees. There are best practices for businesses who interact with dementia customers.